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PRIVACY POLICY

 

MARINA D'OR HOTELS S.L. tourism company that operates under the brand Magic World Resort considers as its fundamental objective to guarantee and protect the privacy of the personal data of its clients and any user of this website.
We may update this policy from time to time, so please check back frequently.


This Privacy Policy is intended to help you understand:
Identify who is responsible for the Processing of your data;
what regulations are applicable;
what personal information we collect about you;
how we use, disclose and protect your personal information;
with whom we may communicate your personal data;
how you can update, manage, export and delete your information;
what is the retention period of your personal data;
What are your rights regarding the protection of personal data;
How you can contact us to learn more about our privacy practices.

1.- RESPONSIBLE FOR THE PROCESSING OF PERSONAL DATA
MARINA D'OR HOTELS S.L. owner of this website www.magicworldresort.com tourism company that operates under the brand “Magic World”, with CIF B-12851945 domiciled at Calle L'Antina nº3, Oropesa del Mar, Castellón, Spain, 12594, book 1109, folio 130, sheet CS-32455, constituted by authorized deed before the notary of Castellón, Mr. Joaquín Serrano Yuste, on September 21, 2010, with protocol number 2,288.

To manage any issue arising from the use of this website, you can contact the company directly at this address, through the website itself, by sending an email to dpo@magicworldresort.com.

2- REGULATIONS
HOTELES MARINA D'OR S.L is committed to protecting the privacy of its clients by complying with current regulations (Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the Protection of Natural Persons regarding the Processing of Personal Data and the free circulation of these data and repealing Directive 95/46/EC).


3- INFORMATION WE COLLECT ABOUT YOU
The categories of personal information we collect, the manner and the legitimate basis are set out below:


3.1. Personal information to contract the services provided by Magic World Resort
When you book an accommodation service or any other service such as accommodation, spa, spa, events, parks, restaurants, etc., Magic World Resort may collect the following information:

Name and surname;
Address;
Email;
Phone;
Bank data;
Credit card details;
Preferences and tastes.

The legal basis for this treatment consists of the execution of the contractual or pre-contractual relationship derived from the service contracted and managing the reservation made by the user.

These data will be kept for the entire duration of the contractual or pre-contractual relationship derived from contracting the service and managing the requested reservation, as well as the time necessary to comply with legal obligations.

3.2. Personal information to subscribe to the Newsletter of the different services offered by the website.
When you make a request to send our Newsletter we may collect the following information:

Name and surname;
Email.

The legal basis for this treatment is the express consent given by the user to receive the Newsletter that includes commercial offers for the services provided in our facilities, in accordance with the information provided on the website. Specifically, you can receive information about events, conventions, accommodation offers, spas, sports, entertainment, etc.

We collect personal information to carry out commercial communications related to the different services offered by Magic World Resort, as well as so that the user can contact us and make a request. If you give your consent, your personal data may be used to send commercial communications and SMS messages related to our products and services related to tourism, events, leisure, fashion and restaurants.

These data will be kept until the interested party revokes their consent for the processing of their data. If you wish, you may, at any time, revoke consent by unsubscribing from the sending of electronic commercial communications, following the instructions at the bottom of each electronic commercial communication.

3.3. Personal information to manage your queries.
You can request information and make queries through the forms offered on the website, through emails, through electronic communication, through Whatsapp and through the Chatbot available on the website.
We may collect the following information:
Name and surname;
Email address;
Mobile phone;
Reservation date and information;
IP adress.

The legal basis for this processing is the execution of the contractual or pre-contractual relationship for the execution of the obligations of the service contracted, managing the user's reservation and answering the questions raised as well as providing the requested information.

These data will be kept once the contractual relationship derived from contracting the service is formalized and the reservation made is managed, as well as the time necessary to comply with legal obligations.
No commercial communications will be made through the WhatsApp application and Chatbot without having previously obtained the consent of the interested party.

3.4. Images.
To comply with the security and protection obligations of the people and property of our facilities, we use video surveillance cameras, which are located in our facilities, marked and have data protection information.
The information collected through these cameras are images captured when accessing the Magic World Resort facilities.
The legitimate basis for carrying out this processing is the public interest in the protection of people, property and facilities.
Images will only be kept for a maximum period of 30 days. Once the scheduled period has expired, they are automatically deleted. However, the data will remain blocked during the periods determined by the regulations specified above, in order to be able to meet any responsibilities that may arise. Once these periods have elapsed, it will be deleted, unless the interested party has authorized its processing for specific purposes for a longer period.
The images will only be shared with the State Security Forces and Bodies in the event that it is necessary to comply with the corresponding legal obligations.

3.5. Personal information to enable your participation in draws and promotions carried out through the website.
When you enter a sweepstakes or promotion we may collect the following information:
Name and surname;
Postal address;
Phone;
Email.

The legal basis for this treatment consists of the express consent given by the user to participate in the draw or promotion. These data may be communicated to the company EASYPROMOS, in charge of managing the draw or promotion and these data will be kept for the time necessary to guarantee participation in the draw and for the management of the prizes.

3.6. Personal information to know your level of satisfaction and your experience in our facilities.
The personal data collected are:
Name and surname;
Email.

The legal basis for this processing consists of the express consent of the interested party. The data will be kept as long as the interested party does not revoke their express consent.

3.7. Personal information for sending commercial communications.
The personal data will be:
Name and surname;
Phone;
Email.

The legitimate basis is the provision of consent to send commercial communications by email, SMS, telephone, social networks, etc., related to our products and services related to tourism, events, leisure, fashion and restaurants.
These data will be kept until the interested party revokes their consent for the processing of their data. If you wish, you may, at any time, revoke consent by unsubscribing from the sending of electronic commercial communications, following the instructions at the bottom of each electronic commercial communication.

3.8. Personal information for selection processes.
When you enter “Work with us” and participate in the Magic World Resort selection processes, we may collect the following personal data:
Name and surname;
Birthdate;
Address
Phone
Email;
Professional experience;
Curriculum vitae.

The purpose of this treatment is to take part in the selection processes of Magic World Resort. The legal basis consists of the express consent of the interested party. The data will be kept for the duration of the selection process and for a maximum of one year from its collection.


4.- MINORS
The Data Controller informs that user data will be processed for the purpose of providing the access service to the Magic World Resort Wi-Fi network, based on the contractual relationship between the User and the Controller.
These data will be kept for the time necessary to enable the relationship or until the user exercises their rights of opposition, deletion or revocation and will only be communicated to third parties by legal mandate or under the user's consent.

5.- WIFI NETWORK
Minors may not use the services offered through the website without the prior authorization of their parents, guardians or legal representatives, who will be solely responsible for all acts carried out through the Website by minors. their position, including filling out the forms with the personal data of said minors and marking, where appropriate, the boxes that accompany them.


6.- SECURITY
Magic World Resort strives to protect the security of your personal information and your choices for its intended use.
The information shared is located on a secure server and we use procedures designed to protect the personal information we collect from unauthorized access, destruction, use, modification or disclosure.
Although we will take (and require our third-party providers to take) commercially reasonable security precautions with respect to your personal information collected and stored on the Site, due to the open nature of the Internet, we cannot guarantee that any of your personal information stored on our servers, or transmitted from a user, is free from unauthorized access, and we disclaim any responsibility for any theft or loss, unauthorized access to or damage to, or interception of, any data or communications


7.- OTHER USES
Magic World Resort informs you that the personal data that you provide us by completing any electronic registration form that appears on our Web Site, or through any query, request or contracting of any service or product that you make to us through the email, telephone or by any other means, including the Website, will be processed exclusively by Magic World Resort.
By providing us with their personal data, the User, who is responsible for its veracity, consents to the processing of their data for the purposes indicated below:
Adapt the products and services requested by you to the preferences indicated in your registration form.
Preparation of statistics.
Send you information, commercial, advertising and promotional messages about our activities and services that may be of interest to you through any of the channels you provide us (email, SMS, telephone, social networks, etc.).
When you check the corresponding box or otherwise expressly consent, send you informational, commercial, advertising and promotional messages about our activities, products and services that may be of interest to you.
At any time, you may object to the receipt of these commercial communications by email or other means of electronic communication by HOTELES MARINA D'OR S.L., by sending an email to the address dpo@magicworldresort.com, indicating in the Subject “Low Commercial Communications”.


8.- CONSERVATION OF DATA
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, do not request its deletion or object to the processing of your data.
In any case, we will retain your data as long as we are required to comply with a legal obligation.


9.- WIFI NETWORK
Minors may not use the services offered through the website without the prior authorization of their parents, guardians or legal representatives, who will be solely responsible for all acts carried out through the Website by minors. their position, including filling out the forms with the personal data of said minors and marking, where appropriate, the boxes that accompany them.


10.- TRANSFER OF DATA
Personal data may be communicated to other third parties when we are obliged to do so in compliance with a legal obligation or when it is necessary for the provision of a service.
They may also be communicated to other companies that are part of Hoteles Marina D'or S.L. for purposes of legitimate interest of the person responsible for the treatment, such as the fulfillment of administrative functions and always complying with the requirements established by current legislation.
Likewise, the service providers used by the person responsible may have access to your data, always complying with the requirements established by current legislation.
If you grant your consent, your data may be transferred to third parties in order to send you non-electronic electronic commercial communications related to the services and products they offer.
By using the Chatbot, you are subject to the privacy policy of the service provider Smartsupp.com, s.r.o. You can find more information at the following link: https://help.smartsupp.com/en_US/privacy-policy/
Additionally, by using the WhatsApp application you are subject to the privacy policy of WhatsApp Ireland Limited. You can find more information at the following link: https://www.whatsapp.com/legal/privacy-policy-eea
To comply with the aforementioned processing purposes, it is necessary that third-party service providers of Magic World Resort access the Personal Data as data processors. Magic World Resort guarantees that these service providers, to the extent that they access your Personal Data, strictly comply with the highest standards in terms of security and confidentiality.
If you grant your consent, your data may be transferred to companies that are part of the MAGIC AMIGOS Club in order to send you electronic and non-electronic commercial communications associated with the MAGIC AMIGOS Club and whose list appears in the following link: Industrias Hoteleras Del Mediterraneo, S.L. Magic Terra Natura S.L.

1.- DATA PROTECTION OFFICER
In compliance with current regulations on the protection of personal data, Magic World Resort makes the figure of the Data Protection Officer (DPO) available to the users of this website.
The Data Protection Officer (DPO) is an independent professional specialized in the matter, in charge of ensuring compliance with legislation on the protection of personal data and guaranteeing the privacy and security of personal data collected and processed by Magic. World Resort.
The DPO acts as a point of contact between users and Magic World Resort in everything related to the processing of personal data, as well as for the exercise of the rights that data protection regulations confer on them.
Users may contact the Data Protection Officer (DPO) at any time to raise questions, request additional information or submit complaints related to the protection of their personal data. The DPO will be responsible for addressing and resolving all queries and complaints in a timely and confidential manner.

To contact the Data Protection Officer (DPO) of Magic World Resort, users may contact the following email address: dpo@magicworldresort.com.


12.- EXERCISE OF RIGHTS
At any time you may exercise, as the owner of personal data, the following rights:
Right of access to the information we process about you;
Right to rectify your data, if it is found to be inaccurate or incomplete;
Right to deletion, when, among other reasons, your data is no longer necessary for the purposes for which it was collected;
Right to withdraw the consent given;
Right to object to the processing of your data in certain circumstances, for example, direct marketing, including profiling;
Right to limit processing: you have the right to request the limitation of the processing of your data in the legally established cases. Likewise, the person responsible for the treatment may limit the processing when the user disputes the accuracy of the personal data, during the period that allows the person responsible to verify the accuracy of the same; or when the user objects to the treatment, while it is verified whether it is appropriate.
Right to data portability: you have the right to move, copy or transfer the data that you have provided to us in a structured, commonly used and machine-readable format, from our database to a different one. It is only possible to exercise this right with respect to the data you have provided, when the processing is based on the execution of a contract or on your consent and the processing is carried out by automated means.
Right to file a claim with the Spanish Data Protection Agency if you consider that the treatment does not comply with current regulations.

To do this, you must send a request, in writing, in which you must indicate the right you are exercising, your name and surname, address for notification purposes, along with a copy of your ID or other valid document that proves your identity, addressed to:
Magic World Resort. tourism company that operates under the Magic World brand
Postal address: Calle L'Antina nº3, Oropesa del Mar, Castellón, Spain
Email: dpo@magicworldresort.com.
In particular, we inform you of your right to file a claim with the Spanish Data Protection Agency (www.aepd.es) if you consider that the treatment does not comply with current regulations.
 

13.- CHANGES IN THIS NOTICE
We are a company that evolves rapidly. We will continue to evaluate this Notice based on new technologies and services, business practices and the needs of our customers, and will make changes to this Policy from time to time as necessary. If we make any material changes to this Notice, we will update it here. If the changes are significant, we will notify you via email notification.